Qualifications:
- Diploma or preferred Bachelor’s degree in Hotel and Hospitality Management.
- Minimum of 3 years of experience as Senior Customer Service and Tenant Relations (preferrably within the Property industry)
- Fluency in English is required; proficiency in additional languages is a plus.
- Excellent communication and interpersonal skills to interact effectively with tenants and team members.
- Strong leadership skills with the ability to manage and inspire a team.
- Proficient negotiation skills for various tenant-related situations.
- Understanding of financial aspects related to property management and occupancy rates.
Responsibilities:
- Oversee the management and maintenance of facilities, assets, and infrastructure to ensure efficient operations and an excellent guest and tenant experience.
- Conduct regular inspections of buildings and facilities to identify maintenance, repair, and improvement needs.
- Maintain strong relationships with tenants and coordinate with third-party vendors to support operational requirements and service quality.
- Ensure compliance with Occupational Health and Safety (OHS) standards, company policies, and operational SOPs.
- Monitor operational administration, reports, budgets, and KPIs to ensure alignment with management objectives.
